Returns and Refunds
At The Vogue Dot Boutique, we want you to love every purchase you make with us. However, we understand that sometimes a product may not meet your expectations. That's why we offer a hassle-free returns policy to ensure your satisfaction.
Time Frame: You may return your purchase within 14 days from the date of delivery.
Unopened: To be eligible for a return, the item must be unopened, unused, and in its original packaging. We only accept returns for products in their original, brand-new condition.
Undamaged: The returned item must be undamaged and free from any signs of wear or use. This includes but is not limited to, stains, odors, or alterations.
How to Initiate a Return:
To initiate a return, please follow these simple steps:
Contact Us: Reach out to our dedicated customer support team through our Contact Us page or email us at email@example.com within 14 days of receiving your order. Please provide your order number and the reason for the return.
Return Authorization: After receiving your request, we will provide you with a Return Authorization (RA) number and instructions on how to return the item.
Pack the Item: Carefully pack the item in its original packaging, ensuring it is securely protected to prevent damage during transit.
Include RA Number: Clearly mark the RA number on the outside of the package.
Ship the Item: Send the package to the address provided in the return instructions using a trackable shipping method. We recommend using a courier service with tracking to ensure your return is received.
Upon receiving and inspecting your return, we will process your refund. Please note:
Refunds will be issued to the original payment method used for the purchase.
Shipping charges are non-refundable unless the return is due to an error on our part.
It may take several business days for the refund to appear in your account, depending on your payment provider.
Unfortunately, we do not offer exchanges at this time. If you wish to replace an item, please follow the return process and place a new order for the desired item.
If you have any questions or need further assistance with your return, please contact us. Our customer support team is here to help.
At The Vogue Dot Boutique, your satisfaction is our priority. We aim to make the returns process as smooth as possible to ensure you have a positive shopping experience with us.
Thank you for choosing The Vogue Dot Boutique for your fashion needs!